This is the message I just sent to the Lockitron team. I’m tired and frustrated at how poor the communication has been around schedule delays.
I ordered in October 2012. My original ship date was supposed to be October 2013. The date passed, and there were no updates. Then, April 2014 was the ship date. Still nothing. It’s now July 2014, and it still hasn’t shipped.
I’ve read the blog posts. I know you guys are behind. But how about this — if you’re going to miss the forecasted ship date by a matter of months, why not send me an email to let me know that your website is lying to me?
I don’t want an apology. I want better communication.
I’m this close to canceling my order and going with an automated lock from Schlage that works with the SmartThings service. Give me a reason to continue caring about Lockitron. Please. Here is a wide-open, moment-not-yet-passed opportunity to make things right.
UriAgassi
July 11, 2014
I’ve had similar experiences – I’ve requested a refund from Kreyos(https://www.indiegogo.com/projects/kreyos-the-only-smartwatch-with-voice-gesture-control) about a month ago. Even when they come, these crowdfunding projects tend to deliver alphas with close to zero functionality – I’ve received my beddit (https://www.indiegogo.com/projects/beddit-automatic-sleep-and-wellness-tracker-turn-your-bed-into-a-smart-bed) after an 8 month delay, only to receive a strap of plastic, giving less information than one of those free sleep tracking apps…
I used to be quite enthusiastic about crowdfunding projects, but I’ve since came to the conclusion it doesn’t work – I’ll pay for it when it is production ready…